Zovira Return & Refund Policy

Last Updated: August 22, 2026

At Zovira, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is in its original packaging, with tags and accessories included where applicable.
• The product has not been damaged, altered, washed, or used.
• You provide your order number or proof of purchase.

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons. Such exclusions will be clearly stated on the product page where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue. After reviewing your request, Zovira may offer a replacement, exchange, or full refund.

3. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method, where applicable. The time it takes for the refund to appear may depend on your bank, payment provider, or card issuer.

Shipping charges may be non-refundable unless the return is due to an error on our part or the item was defective or damaged.

4. Return Shipping

For returns due to a change of mind, incorrect size, or other reasons not caused by Zovira, the customer may be responsible for return shipping costs.

If the item is defective, damaged, or incorrectly sent by Zovira, we will review the issue and may cover the applicable return or replacement shipping costs.

5. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability and the item meeting our return requirements.

6. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products
• Personalized or customized products
• Products marked as final sale
• Items without original packaging or tags
• Products that cannot be returned for hygiene or safety reasons

7. How to Request a Return

To request a return or refund, please contact Zovira Customer Support with:

• Your order number
• The reason for the return
• Photos or videos, if the item is damaged or defective
• Any other information needed to process your request

We will provide you with the next steps after reviewing your request.

8. Important Notice

Zovira reserves the right to refuse a return or refund if the product does not meet the conditions described in this policy or if there is evidence of misuse, damage, or fraudulent activity.

This policy may be updated from time to time. Any changes will be posted on this page.

Thank you for shopping with Zovira.